Not Getting an Interview? Your Resume May be to Blame.

In my current role I have seen countless participants applying for jobs they had both the skills and experience for, but who were continuously missing out on an interview. Not only was this incredibly frustrating for them, it was also a blow to their confidence. Receptionists, project managers, personal care workers, chefs and engineers alike, they were all incredibly well qualified for the roles they were applying for. They also had one other thing in common – their resume was letting them down.

Problem #1 – Their resume was out-of-date

A resume is not a static document, it should always be evolving. Not only does the information within it need to be continuously updated, the overall structure of the document needs to move with the times. For example, whilst it was all the rage at one point to include a cover page with “RESUME OF…” emblazoned across it in 72 point font, in this day and age all that will do is make an employer roll their eyes and skip straight past your application. This is definitely not the kind of first impression you want to be making!

You also should make sure you resume is visually modern. Employers can and will make an initial judgement of your application based on how it looks, all without reading a single piece of text. Clean, clear sections with lots of white space are the order of the day whilst graphics, bright colours and borders should be banished immediately.

Problem #2 – Their resume was not properly targeted

One of the biggest mistakes people can make when applying for jobs is not correctly targeting their resume to the position they are applying for. Including irrelevant information, such as incomplete qualifications from a different industry, makes it harder for employers to quickly assess how suitable you are for the role. Make their job easier by ensuring all the information included is presented in a way that highlights just how great a fit for the role you are.

Speaking of how your information is presented, don’t underestimate the importance of how you order that information. There is no hard and fast rule that your employment history must come first. Whichever section is most relevant to the position should be listed first. For example, if you have previously worked in retail and are applying for a role in Aged Care, in which you have just completed training, then the Training section (and your relevant qualification) should be listed before your Work History.

Problem #3 – Their resume didn’t provide context

Whilst employers want to know what you have done in previous roles, it is not enough to simply list your tasks. What you really need to do is highlight the skills you demonstrated as part of that duty. So, for example, rather than stating “Completed maintenance logs” you should say something like “Accurately completed electronic maintenance logs and other related documentation for reporting purposes”. This shows that you can accurately enter data, have attention to detail, have reasonable IT skills and are experienced with reporting.

Problem #4 – Their experience was not quantified

Employers love figures when reviewing applications, it helps give them a clear idea of exactly what level of experience someone has had. For example, if an applicant simply states “Increased traffic to organisation website” the employer would immediately ask “by how much?” Was it 1%, 2%? That’s not very impressive. Over what time period? 6 months? A year? Without these details the statement means nothing.

A far better way of stating the same thing is to say “Increased traffic to organisation website by 15% over a 2 month period”. This takes the guess work out and shows the employer exactly what you have achieved.

If you have been applying for countless jobs and not getting a single call back, try these tips – I guarantee your phone will soon be ringing off the hook!

By Christina Matthews. 

If you need help updating your resume, book in for one of the Skills & Jobs Centre resume workshops in Geelong or Werribee.

Careers in the Health Sector: Insights from Epworth & Barwon Health

As many of you would be aware, the health care and social assistance industry is Australia’s biggest employer.  We were honoured to hold the Health Sector Insight Employer Panel in March. The panel members presented an overview of their organisation and an insight into their sector as well as an outline of their recruitment process and types of opportunities available.

The panel consisted of:

  • Mick Fuller (Senior HR Manger)  Epworth Healthcare
  • Christine Shaw (Advisor – Talent Acquisition & Services)  Barwon Health

Epworth Healthcare

Background

Epworth has been around for 100 years and is the largest private not for profit hospital. Epworth moved to Geelong last year, next to Deakin University in Waurn Ponds. Had 400 employees in July when they opened and now has 550 employees. The Epworth Group employs over 6000 people with the majority of staff employed in Richmond.

Mick’s personal experience includes a transition into the Health sector from a retail and manufacturing background. He believes you need to be passionate about the organisation you work for and so was attracted to the Epworth name and the professional but diverse environment they offer. He has worked at the Epworth for the past 18 months.

The Epworth Workforce

  1. Nursing Staff
    • Heavy reliance on Nursing Staff
    • Employs Registered Nurses & Enrolled Nurses, but will only employ endorsed Enrolled Nurses
  2. Food Services
    • Primarily employs people with a hospitality background.
    • Food Service Model which involves personalised screens for patients to order meals at any time of the day, following a hotel model. Patients have a choice of when they receive the meal and what the meal is. The menu is catered to your personal needs, including medical and dietary requirements.
    • Is less to do with health and more to do with customer service.
    • Attracting and employing people from 5-star backgrounds including the Head Chef who came from the Park Hyatt.
  3. Sterilisation
    • Involves looking after the equipment and getting it ready for surgery.
    • Certified role, you need to have completed a Cert III or Cert IV in Sterilisation.
    • Well-paid
    • Good work
    • Stable employment
    • Professional roles
  4. Theatre Technicians
    • Involved in bringing in the equipment and setting up the theatre.
    • Certified role – need a Certificate to be employed.
    • Certificate level courses will allow you to be employed, so you can get up and running fairly quickly.
    • Good pay.
    • Shortage of theatre technicians in Geelong.
  5. Administrative Positions
    • Includes Reception, Personal Assistants and Ward Clerks.
    • For advertised positions, 75+ applications are received.
    • Lots of competition for a small number of roles.
  6. Traineeships
    • Not currently offered as they are not a mature organisation.
    • Will put structures in place first, then look at offering traineeship opportunities.

What Epworth looks for in an employee

  1. Technical Skills
    • Skills/Qualifications that are required for each role
    • Are tightly bunched, as lots of people will have the same qualifications.
  2. Non-Technical Skills
    • Human part
    • Customer service skills
    • Values – Epworth takes their values very seriously
      • Respect
      • Excellence
      • Community
      • Compassion
      • Integrity
      • Accountability
    • This is where people can differentiate themselves
    • Look on the website and find out about the values. If you are invited for an interview, think about how your values align with theirs.

Epworth’s Recruitment Process

  1. 2 phase interview process
    • Phone Interview – 15-20 min phone interview with hiring manager
    • Face-to-face Interview – 45min – 1hr interview with hiring manager and a representative from HR.
    • Come prepared and know about the environment. Make sure to check the website. This shows motivation, respect and initiative.
  2. Psychometric Test 
    • No right or wrong answer, but used to measure your values and behaviours.

Advertising of roles

  • 95% of roles are advertised, as they are looking for the best person for the role.
  • Advertised on:
    1. Epworth website – www.epworthcareers.org.au
    2. Seek
    3. LinkedIn
    4. Specialty Job Boards
  • Can complete an Expression of Interest on the website, indicating the roles you are interested in, and you will receive an email to notify when those types of roles are advertised.

How to apply for a job at Epworth

  1. Submit a Resume, Cover Letter and response to Key Selection Criteria.
  2. Resume
    • 4-5 page maximum
    • Don’t be distracting
    • Don’t use colour or different font throughout the document
    • Keep professional
    • Use a single font in 11 or 12pt
    • No photos
  3. Cover letter
    • Tailor your cover letter – very important!
    • Make sure to change the name of the company – this shows care and attention to detail
    • Brief and to the point
    • 1 page
    • Show what you can bring to Epworth
  4. Key Selection Criteria
    • Flexible with regards to addressing Key Selection Criteria and won’t always ask for this to be completed separately
    • Look at the Position Description and address how your skills match and how your motivation fits
    • Show that you are committed to professional development
    • Show your connection to the community. This can be through involvement with sporting clubs or coaching your kid’s soccer team. This tells about you as a person.
    • Lots of people have the technical skills, but less meet the criteria of fit, culture and personality.

Barwon Health

Background

Barwon Health is the largest employer in Geelong, employing over 7000 people. They look after people from birth through to death and have 21 sites, including the hospital, Grace McKellar Centre, a number of Aged Care facilities and look after patients all the way to the South Australian border.

Health is the fastest growing industry in Geelong and in 2016 Barwon Health advertised over 1500 roles. It is an exciting industry with new innovations and a secure future.

Christine is new to the Health Care sector and shared that it’s a great environment to work in. The people are lovely and are there to help people. Others share the same values as you.

The Barwon Health Workforce

  1. Community Sector
    • More work will involve going to the patient’s in their homes, rather than the patients coming in
  2. Aged Care
    • Increasing % of people in the older age bracket means they are desperate to get great people working in this sector
  3. Theatre Technicians
    • All start off as casuals.
    • Need a Certificate III first.
    • Will see medical procedures, so have to be ok with that.
    • Have to be able to look after yourself and deal with situations.
    • Training – might need to go to Melbourne for training, but will be rewarded for this.
    • Look at job ads and speak to the Manager listed to ask questions about which courses they would suggest.
    • Good pay & a good job.
  4. Casual Administration Pool
    • Approximately 50 casuals who work across the sites.
  5. Nursing Casual Pool
  6. Volunteers
    • Seen as internal candidates, so can apply for internal roles.
    • Allows you to connect with different departments.
  7. Traineeships
    • Offered 24 last year.
    • Mainly offered through Northern Futures, to help more disadvantaged members of the community.
    • Offered in various areas, including Admin & Stores.

What Barwon Health looks for in an employee

  • All about the attitude.
  • Flexible
  • Adaptable
  • Available 7 days a week, 24 hours a day (If you’re looking for a Mon-Fri 9-5 position, this is probably not the area for you).
  • People who are excited about working in health care and are passionate about putting the patient first.
  • Looking for people who are really passionate.
  • Not great pay, but the reward is that you are there to help the community.
  • Barwon Health is value driven and they live their values, including in performance discussions every 12 months.
  • Recruit based on values.

Barwon Health’s Recruitment Process

  1. Decentralised process – each manager runs their own interviews.
  2. Phone Interview First
  3. Interview
    • Talk about your passions and how you align with Barwon Health’s values.
    • Make sure you are prepared.
    • Research:
      1. Website
      2. Position Description
      3. Values
      4. If you know someone who works at Barwon Health, ask them!
      5. Call the Manager (if name on ad) and ask questions to start to build your relationship.
    • They understand that it’s scary and you’ll probably be nervous.
    • Take notes in.
    • Will be asked behavioural questions so have examples ready.
  4. Assessment Centres are popular (especially for CPO roles).
    • Up to 20 people.
    • Group activity, followed by an Individual Interview.
    • Remember, you are being monitored from the time you walk in, to the time you leave.
    • Assessing your true self – it’s ok if you are loud or quiet.
    • Looking at who you are.
    • How do you work in a team? Do you listen? Can you contribute?
    • Don’t take over, but don’t sit back. Just be yourself.
    • Contribute to the conversation.
    • If you are a leader, be a leader. Leaders are needed too! Just don’t be aggressive.
  5. Volunteering

Advertising of roles

  • Lots of internal advertising, due to the Enterprise Bargaining Agreement and the fact that Barwon Health encourages people to progress.
  • Casual Positions – lots of casual positions come up. Don’t be scared to apply as there are opportunities to pick up more shifts once you are in the door.
  • Theatre Technicians – Will be advertising positions soon.
  • Can register your interest online and will be sent job alerts.
  • Advertised on the website – http://www.barwonhealth.org.au/careers.

How to apply for a job at Barwon Health

Before you apply, think about:

  • Can you be available 24/7?
  • Are you passionate and excited about this industry?
  1. Need to upload a Cover Letter, Resume and then answer the Key Selection Criteria.
  2. Resume
    • Only include what’s relevant
    • Don’t go too over the top
    • Include your key skills
    • Have a profile at the top of your CV – this is very important as it gives the employer a snapshot of you
    • Will spend on average 10 seconds looking at your resume, so the top section is the most important
    • Clear & Concise
    • Easy to read
    • Easy layout
    • Managers read them, so make it easy to read
    • Include volunteering opportunities as this shows your connection to the community.
  3. Cover Letter
    • Talk about your passions.
  4. Key Selection Criteria
    • Part of the process.
    • Some are Y/N questions.
    • Need to address the criteria, but shouldn’t have to spend days on it.

Helpful Tips

  • There are lots of casual opportunities, so make the most of these. We are very lucky in Geelong that we have a great hospital network.
  • Casual gets your foot in the door and there are lots of opportunities. People are working across multiple organisations and hospitals in Geelong.
  • You are able to put in your availability on a weekly or monthly basis and it will match to what manager’s need.
  • It’s ok if you aren’t available all the time or if you can’t do a shift, as there is a big pool of casuals.
  • However, be responsive. If you are knocking back lots of shifts, it will seem like you are not available.
  • People are moving around the organisation more, opening up more opportunities.

If you are interested in a career in the health sector, book your FREE one-on-one appointment with any of the Skills and Jobs Centre advisors.

Worried about gaps in your work history?

There are many reasons why someone could have gaps in their work history. They may have chosen to take time out of the workforce to raise their children. They may have needed a break to care for an ill relative or to recover from an illness themselves. They may have travelled. Or they may have been retrenched and struggled to find replacement work. These are all valid reasons, though it can be hard to know how to deal with them on your resume. The question is how to acknowledge them whilst still showing the employer you have the skills and experience to meet their needs.

Explain

Whilst the idea of just ignoring the gaps and hoping the employer won’t notice is attractive, it’s also fraught with danger. Employers will always notice them, I can guarantee it. If you don’t provide an explanation they will make assumptions about why you weren’t working during this time – usually negative ones. Luckily the majority of employers are understanding, but you do need to give them an explanation.

You don’t have to go into too much detail about what happened, a sentence or two in your cover letter or in the summary section of a resume will do. If you can alert the employer that you have had gaps in your work history, and provide a legitimate reason why, then you increase the chances of the employer understanding your situation and assessing your application fairly. 

Rearrange

Once you have explained the reason behind the gap you need to adjust the order in which the information is presented in your resume. If you haven’t been doing any casual work, whatever you are currently doing/have been doing most recently should be listed first – this may be study (including short courses), a volunteer role or anything else that is relevant to the role you are applying for (e.g. a cookery blog you have been writing if you are applying for hospitality roles).

Employers understand that gaps can happen, but they do like to see that you have been doing something whilst you have not been working.

Emphasise

The easiest way to clearly show an employer your suitability is to focus on your skills. Employers care about what you can do, they don’t care whether those skills were developed in paid employment or not. If you have most recently been volunteering treat it like a job on your resume by highlighting the skills you utilised and any achievements you had. It is the same for any training you have done. By emphasising how your skills match the employer’s needs you can make them so keen on you, they may even forget the employment gaps exist!

Written by our resume queen, Christina. If you have questions about what to include in your resume, book in to our upcoming resume workshop.

Picture credit: walkerud97CC0 1.0 Universal (CC0 1.0)

My journey from desperate to employed.

‘When I first visited The Skills and Jobs Centre, I had been looking for work for 8 months. I was job seeking 6 hours a day and applying for everything, jobs I was eligible for and jobs that I wasn’t eligible for. I worked at Black Salt for 6 months, over 40 hours a week, working at night and job searching during the day. I didn’t want to give up because I would hate myself and I couldn’t do it. I felt very frustrated. I thought my resume was OK and couldn’t believe it was so unfair.

I saw the Resume Workshop on Facebook on the Geelong Careers page. I had never been to anything like this, but thought I had nothing to lose. At the workshop, I was negative, ranting and I hated everything. I had been to University and had previously held a senior role but I was desperate. Robyn asked me to come in for an appointment. I thought no initially, but then what have I got to lose. I had pressure from family and so came in for a resume review.

In my first appointment, Robyn wouldn’t let me be negative and was encouraging. She gave me general advice on my resume. Robyn immediately built a rapport. Before I had my job interview at the Department of Health and Human Services, Robyn gave me tips and put me in the right head space. She said to research the company, which I did.

We went over and over the Position Description (PD) and this was the biggest thing. We highlighted words, including key words and it was someone to bounce ideas off. You think you’re doing it right, but it seems so obvious now. I was telling employers what I knew, rather than what they wanted to know.

In my job interview, I said annual report 3 times, repeating a key word. Now I know my boss only hears key words! There was a practical component to the interview, including Excel and doing Pivot tables. I had 15 minutes to complete it. After the 15 minutes, I came back and had to say I couldn’t do it. I thought I had stuffed it all up.

I went home and googled it and then drafted an email to say I could do it. I called Robyn and she said to send it. She said that job hunting is a delicate balance! They had over 100 applicants, but I got the job and they changed the role to put in more environmental management. I think my updated resume helped me to get the job and tailoring my application to the job – as soon as I did that, I got a job!

I’ve been there now for 4 or 5 months. I’m a Project Officer in the Environmental Management Unit at the Department of Health and Human Services. I am responsible for Environmental Management Systems Reporting. Also, staff engagement and staff behaviour change, including recycling, lights, energy etc. My role is 30% projects and I concentrate on renewable energy. I am working in Melbourne, so I leave at 7 am and get home at about 6.50 pm, but I am using my Bachelor of Science (Environmental) and Graduate Certificate in Applied Science in my new role.

Now I have a job, I feel like an adult. I feel like this is what I’m going to do. I’ve fluffed around for so long and now I feel like I’m on my way. I have financial security and the security of having a job. It’s great not to feel so desperate and to not have to be job searching.

The best thing I learnt from The Skills and Jobs Centre was the resume templates. I used the 2 page resume template. Also, that I needed to stop talking so much in my applications and use dot points.

The advice I would give to other job seekers is re-do your resume. You might think that it’s good, but it’s not. Also, get some assistance. Research the company. And just keep going until something happens!’ – Nat James.

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What happened when I Googled myself.

Recently I delivered a workshop on how to craft a standout resume. During the tips and hints section I stressed the need to have a professional e-mail address. It might have been hilarious when you created it but ilovegoon@gmail.com is not going to get you a lot of love from a prospective employer. Some of the attendees were doubtful that something as minor as an inappropriate e-mail address could have such impact. I assured them that many employers would immediately disregard any applications from such e-mail addresses. I myself had done so on numerous occasions when shortlisting, particularly when there are over 100 applications to get through.

“You also need to be careful about your digital footprint” I cautioned. “Employers can and will google you to see what comes up, and if they don’t like what they see there goes your chance of being shortlisted”.

 “That doesn’t really happen does it?” asked one attendee, particularly concerned about the impact her daughter’s on-line activities may have on her future employment opportunities. 

 “It certainly does” I replied. “If you’re at all concerned, just put your daughter’s name into any internet search engine and see what comes up. That is what an employer will see”.

As the group broke up about an hour later I overheard a few murmurs about “googling myself” with at least one attendee headed straight to the local library to try it out.

Later that night as I was relaxing in front of the television I thought back to that workshop and decided I should probably take my own advice. So, with a few nervous butterflies in my stomach about what I might find, I did it. I googled myself.

Here’s What I Found

My first thought when looking over the search results was “ooh, someone’s made a Wikipedia entry about me!” Alas no, it turns out that there is a very famous female cricketer with the same name.

The second result was a link to all of the Facebook profiles of people with my name. This will be a common result for anyone with a Facebook page and probably the first place an employer will look.

Completely confident that I had turned all available privacy settings on so only my Facebook “friends” could see my posts, photos and information I left it at that.

I kept scrolling, reviewing each result on the first page without success. Not one was actually about me. From an employer perspective this is good – if there isn’t a result on the first page they usually won’t look any further. However I was feeling a little miffed, there may not have been any negative results but there were no positive results either. So I searched again, this time adding my location after my name. That’s when I hit the jackpot – my LinkedIn profile came up first! This is exactly the result you want, after all LinkedIn isn’t referred to as “Facebook for work” for nothing. A prospective employer can see your experience, your qualifications and your interests all in the one place – a great way for them to determine if you would fit in to their organisation.

What About Pictures?

Luckily the first picture I saw when I adjusted my search to just images was my LinkedIn profile picture – the first result any serious professional wants to come up. And thankfully that was the only image of me that came up. No New Year’s Eve celebrations for prospective employers to pour over!

Back to Facebook

It wasn’t until the next morning that I decided it was worth having a closer look at my Facebook profile. Obviously as I was searching my own profile I would be able to see everything, which meant I couldn’t check what a prospective employer might see. So I asked a colleague who was not one of my Facebook friends to google my profile and see what came up, just to be certain. Imagine my surprise when they were able to see all of my photos and friends, although thankfully they were unable to see any of my posts. It turns out that Facebook update their privacy settings incredibly frequently, so even if you think you have made your account completely private that could change without you even knowing it. My suggestion would be to check your privacy settings every couple of months to make sure they are still as you want them.

As unfair as it might seem, in the digital age anything you put on-line is considered fair game to prospective employers. If they can find it, they will take it in to account when assessing your suitability for their organisations. So be smart, and keep things professional – or, if you simply must post those photos of you passed out in the middle of the local footy oval after celebrating a win, make sure your privacy settings are on as high as possible!

Written by our resume queen, Christina. If you need help with your online presence, book in to our upcoming workshop series.

Job hunting got you down??

Unfortunately, for the majority of people rejection and unsuccessful applications are part and parcel of the job hunt. If you add some life stress on top of that it is easy to become disheartened and negative, but staying positive is a very important key to your job hunt success.

Here a few tips on how to keep positive.

  1. Preparation

One step to feeling positive is having confidence in your preparation, in particular your resume and cover letter. Your resume and cover letter are the first contact point for most job applications.

Make sure you to take the time to provide correct information and give details of the duties involved in your work history, any training and your personal attributes.

  1. Never dwell on rejection

It is important that if you’re unsuccessful you move on as quickly as possible and do your best not to take it personally because EVERYONE goes through the same rejection at some point in their job hunting experience. This can be hard for some but try to see every application or interview as a learning experience that will make you more confident for the next one. It also doesn’t hurt to ask for constructive feedback as to why you were not successful i.e. how you can improve your chances with future applications. Take that input and focus your efforts into other opportunities.

  1. Be your own biggest fan!!

Lastly and most importantly, value your own abilities and skills and be confident in knowing what you can bring to any organisation. This can be your training, your experience or even your personal attributes.

Don’t be afraid to use your life experience or achievements as transferable skills in the workplace. You may not have the training, but you may have natural ability dealing with people, time management skills as a parent or mechanical aptitude by fixing cars for your friends.

Ask friends and current or ex work colleagues what they think your strengths are too and this can give you extra insight and an added confidence boost.

Believe in yourself…Sounds corny I know, but it works!

Shai has a wide range of industry experience to help you in your job search, our King of Industry.

Written by Shai, our King of Industry. For help with finding a job, book an appointment with Shai or any of our helpful advisors. 

MAKING A FRESH START…… Job Applications for Newcomers to Australia

As a skilled immigrant, migrant, refugee or asylum seeker, there are a number of mountains to climb in your new country including mastering the language, adapting to cultural differences and learning how to work and play like the “Aussies” do. So, it is no surprise that negotiating the Australian workplace and its job application processes can also be an uphill battle.

So, to put your best foot forward in relation to job applications, I have provided a few HANDY HINTS below.

BUT FIRST, to avoid disappointment, I would ask that you consider the chart below, and ensure you meet these criteria. You are applying for jobs in a competitive environment with legal and contractual laws.

erikas-blog-graphic

1.Stick with the same name

Sometimes when settling in a new country, you may choose to modify your name according to make it easier to pronounce for a native English speaker.

This is a personal preference but just remember that if you choose that name, it needs to be consistent across all your paperwork when applying for a position. Your email address, resume, application and interaction with all employers and services will create a relationship with you based on that name.

2. Ensure an Australian organisation has validated your qualifications.

Although you may have completed a diploma, degree or postgraduate qualification in your country it may not have the same status in Australia.

It’s important to check with the relevant organisation, university, TAFE or industry body that your skills and qualifications are looked upon with the same status.

3. Religious and spiritual beliefs

In Australia, it is an offence to discriminate against any person based on religious grounds, nor to enquire about your religious beliefs in an interview.

In a very ethnically diverse country like Australia, we respect the right of all people to practice their own religious and cultural beliefs. Consequently, we do not put our religion, God or spiritual entities on our resumes or discuss in any way at an interview.

4. Marital status

Every woman and man has equal right within the home, workplace and community in Australia, whether you are married, single, or have children. Again it is against the law to ask questions about your marital status, or not hire you because you have children or are a female. That is private information.

If you feel you need to disclose information regarding your family or children to the employer that is your choice, but do not include that information on a resume.

5. Age

Again, it is an offence in Australia to discriminate by age.

There will always be those who will judge by age, and is doesn’t matter where you come from, and what your skills are, preferences are sometimes given to a younger person or someone they wish to train. DO NOT put your age on your resume; it can influence how an employer may view you as a candidate for the position.

6. References

If most of your references come from your country of origin they must be able to be contactable, by email, phone or Skype and be able to speak conversational English. A written reference is no longer an acceptable way to validate your employment history. If you have any local or Australian people you know who can act as a reference for you, in any capacity, that is most favourable. Volunteering for an organisation can also become very useful in providing you with a referee.

7. Written and Spoken English

If you are not confident writing in the English language please, please get assistance. If you are seeking a position relevant to your industry and qualifications then maybe speak to a professional resume writer, Australian industry body or Australian colleague familiar with that industry.

Despite some immigrants having exceptional qualifications and/or conversational English, errors can be made in a resume or interview that can really jeopardise your prospects. Simple spelling or grammar mistakes may betray your talents and skills.

Get to know some locals, as well as other new immigrants who have lived here many years. They can guide you and educate you on how Australians generally live and work and can be a great helping hand. Make sure you socialise, play sport, volunteer and attend community clubs, anything to give you more exposure to the Australian way of life.

Most importantly “WELCOME”, you are taking a very important step toward your new life in Australia.

Written by Erika, our Workshop Wizard. If you are new to Australia and would like some help with understanding the local job market, please make an appointment with any of our advisors.

Planning a career change? Then you need a killer resume!

Imagine you’re a Construction Worker. You have spent the past 20 years working on construction sites in a variety of roles and want a change. You spend several months thinking about your strengths, what you want out of your next role and finally, having taken these and your financial obligations into consideration, have decided to become an Aged Carer. You complete the Certificate III in Aged Care and are ready to start applying for jobs in your new field. You quickly add your qualification to your current resume and are ready to go.

Or are you?

The answer is emphatically no – your resume needs far more of an update than just that. It may sound harsh but in the world of recruitment you are a product and your resume is the marketing tool by which you will need to convince employers to “buy” you. It needs to show employers that you are not only a perfect fit, but the only fit for their needs.

Before updating your resume you need to have a clear picture of what your “brand” is, what image you are trying to present to prospective employers. This image needs to not only be in line with the requirements of the role you are applying for but also be consistent throughout all of your application documentation.

But how do you do this?

  1. Attitude adjustment

The first thing to do is adjust your thinking about who you are and what you have to offer an employer. In the above example the Construction Worker will most likely view themselves as just that, and their focus will be on their skills and experience that are relevant to the Construction industry rather than the Aged Care industry.

  1. Skills, skills, skills

Given you are unlikely to have much practical experience in your new career you need to highlight the transferable skills you can bring to the role – i.e. those skills you have developed in one aspect of your life that are relevant to your new industry. Some examples of highly sought after transferable skills are communication, reporting, organisation, team work, accountability and attention to detail.

  1. Re-arrange

Be flexible in the order your present the information in your resume. You don’t have to list your employment history first, instead you should list whichever section is most relevant to your new career first. This may be volunteer work you have been undertaking or a qualification you have recently commenced/completed.

  1. Treat your education with respect

Speaking of qualifications, if you have undertaken training to move into a new career you can, and should, treat it the same as previous positions you have held. How? As you would list your responsibilities for that position, list the skills developed/practical experience gained during the training:

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  1. Context is your friend

When listing your employment history highlight the related duties/achievements that are most relevant to your new career. Then put them in the context of those transferable skills we discussed earlier. Identify the terminology used in your new industry and use it to replace any jargon from your old industry (e.g. if you previously worked in retail and are moving into community services you use “clients” rather than “customers”).

Remember, everything in your resume should be presented as it relates to your new industry and not your old industry.

  1. Keep it relevant

Sometimes it’s more about what you leave out of your resume than what you include. Going back to our Construction Worker, among his training he will have obtained a White Card and several licences. These have no relevance to an Aged Carer position and thus should be left off his resume.

What should be included, however, is the First Aid Certificate he completed as this is something that would of benefit to an Aged Carer.

The moral of the story? Make sure you are only including information that is relevant to the role you are applying for.

Written by our resume queen, Christina. If you are making a career change and need help with how to tailor your resume, make an appointment to see Christina or any of our helpful advisors.

Top 5 Resume Tips!

In today’s competitive job market finding a way to stand out among the scores of other candidates is getting harder, especially when some employers will spend as little as 6 seconds reviewing your application.

So how exactly do you make your resume so amazing that an employer simply can’t help but notice it? No, the answer does not involve glitter and pictures of unicorns – it’s much easier than that!

1. Tailor your resume

When reviewing resumes employers want to know one thing and one thing only – does this applicant have the skills and abilities to be successful in this role? They don’t care about where you went to high school 10 years ago, the incomplete qualification you started in a completely different field or your marital/health status.

Your job is to make sure that your resume contains only information that is relevant to the role you are applying for and is presented in a way that is clear and easy for the employer to read. The best place to start is by carefully reviewing the job ad and/or position description (if applicable). This will help you gain an understanding of exactly what the employer is looking for and which of your key skills/experiences you need to draw attention to.

2. Keep it short and sweet

The ideal length for a resume in Australia is 2 pages. If you are having trouble sticking to this length, one easy way to save space, particularly if you have a comprehensive work history, is to only go in to detail of what the role involved for positions you have held for the past 15-20 years. For roles held prior to that time frame you can simply list the position titles and employers (no dates required) under the heading “Positions held prior to (relevant year)”.

You want to ensure that the layout of your resume helps the employer find whatever information they are looking for as quickly and easily as possible. To do this, make sure there is lots of white space, that your sections (e.g. Summary, Employment History) are clearly defined and that you use dot points throughout.

3. Mirror the language used in the job ad/position description

Not only will this help get your application past any Applicant Tracking System (ATS) the employer may be using, it is also an easy way to draw their attention to your suitability for the role. For example, if the job ad asks for someone with the “Ability to maintain up to date documentation” then highlight when previous roles have involved this (e.g. you may have as a responsibility “Created and maintained up to date documentation outlining the department’s Customer Service policy.”)

If the requirements of the role involve specific technical experience or software, and you have that experience, make sure you use the exact same wording in your resume as is in the job ad. There is always a risk that the person reviewing your application does not have any experience in that role and has simply been given a checklist of skills/experience to shortlist against. If, for example, you were applying for a role that involved welding, the person shortlisting may not have the technical background to understand that your experience with MMAW (manual metal arc welding) is the same as having experience with SMAW (shielded metal arc welding).

4. Always include a cover letter

I really can’t stress enough how important it is for you to include a cover letter with your resume – even if the job ad does not ask for one. Not only is this your chance to inject some personality in to your application and create a point of difference between yourself and other applicants, including a cover letter automatically makes your application stronger than those that have only submitted a resume. The cover letter offers a great opportunity to build on the information in your resume and clearly state what you have to offer that specific employer and why you want to work for them. It also offers a chance to highlight any values or community involvement you share with the employer.

5. Quantify your achievements

Which sounds more impressive – I increased traffic to our social media accounts by 68% over a 6 month period OR I increased traffic to our social media accounts? Hopefully your answer was example number 1! By providing actual figures around your achievements you paint a much more complete picture of your capabilities for the employer. You also save them wondering “well, how much did they increase traffic by? How long did this take?” Again, this is about giving the employer the information they need in the quickest and easiest way.

By creating a streamlined, easy to read resume you are making the employer’s job that much easier and increasing your chances of being invited for an interview. And that, after all, is the whole purpose of your resume – to get the opportunity to stand in front of the employer and convince them you are the best person for the role.

Written by our resume queen, Christina. If you need help with your resume, make an appointment to see Christina or any of our helpful advisors.

Why your job application is just like a cake!

Ah cake, delicious cake. Weddings, birthdays, the fact it’s 3pm on a Wednesday – any excuse will do. My personal favourite is the mini Cookies & Cream cupcake from Cupcake Central, which I used to treat myself to whenever I had a job interview (sadly, Geelong is currently lacking in the Cupcake Central department). Not only is cake a great reward that can be used to celebrate milestones throughout your job search, it is also the perfect metaphor for how you should approach your application documentation.

Resume

In this metaphor your resume is the bottom layer of the cake. Targeted to an industry (e.g. Community Services) or occupation (e.g. Youth Counsellor), your resume should outline your relevant skills, experience and training in basic, to-the-point fashion. Use dot points rather than long paragraphs to get the information across, making the document clear, concise and easy for employers to find the details they want. Your resume should provide the base of your application, painting a picture of who you are and what you have to offer.

Cover Letter

Your cover letter is the middle layer of the cake and a chance to build upon the information contained within your resume. It is here that you should be highlighting why you want to work for this particular employer, as well as going in to more detail about the skills, experience and training you have to offer that directly match the requirements of the role. It is also an opportunity for you to inject some personality into your application, making yourself memorable to the employer and not just another name on a piece of paper. Just don’t go making yourself memorable for the wrong reasons, you should be making the employer want to find out more about you, not file a restraining order against you!

Key Selection Criteria

If applicable, your responses to key selection criteria are the top layer of the cake. Not all applications will require a separate document addressing key selection criteria, but for those that do this is where you get down to the nitty gritty and provide in-depth, specific examples of situations you have been in where you have demonstrated the relevant skills the employer has indicated the role requires. Each criteria should have a separate response that is 1-3 paragraphs in length, and all should use a different example.

When putting together your application documentation don’t forget that its purpose is to get you to the next stage – an interview. This is where you will have the opportunity to elaborate even further on your suitability for the role, providing the icing on the cake. Now please excuse me while I duck out to the bakery, I’ve suddenly got a craving for a slice of cheesecake!

Written by our resume queen, Christina. Sign up for Christina’s resume workshop to find out all the resume tips and tricks.

photo credit: Vanessa via Flickr cc